EMS World Expo 2018

Are we doing our best to recruit and retain qualified people? Are we maximizing relationships that are vital to organized multi-agency response? Do our hospital partners see us as colleagues in the world of public health? Far too often, the answer to these questions is no. Although it is convenient to point the finger of blame outward, perhaps it is time we recognized that our own culture of intimidation is pushing others away. Whether it be an “us against the world” attitude that prevents us from recognizing our own shortcomings or the outright bullying of our own personnel that leads to isolation, attrition and suicide, too often our relationships are founded in mistrust, jealousy and venom. This class will discuss how changing that culture leads to service and system level progress. Specific discussions will include arrogance, overconfidence and errors; interpersonal EMS relationships and the value of positive mentoring; and self-assessment, quality management and the importance of active humility. Most importantly, we will describe specific strategies used by high performing systems to change the culture of intimidation. Take part in an active discussion on how to change our world.