Dr. Jay Fitch is internationally recognized for leadership as a consultant, educator and innovator in EMS and public safety. His body of work, spanning over 40 years, includes the development and implementation of original operational and strategic solutions for organizations, as well as the broader systems in which they operate. His knowledge of the industry and his expertise in organizational development is built on real-world experience. Dr. Fitch certified in multiple disciplines: as a firefighter, police officer and paramedic. He was named EMS Director in St. Louis at the age of 24. Dr. Fitch was responsible for the operational implementation of the Kansas City EMS system and served as president of a large private ambulance service. Since creating Fitch & Associates, he has led numerous complex projects reflecting the entire public safety spectrum, with results that have transformed emergency services for those communities. From these varied experiences, Dr. Fitch learned to value many perspectives that go into creating exemplary EMS/public safety programs. Since 1984, the team at Fitch & Associates has worked with small and large organizations throughout the world to understand their current situation and develop pathways toward greater success.